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Telenor Pakistan - Slow speed issue Golra railway station Islamabad

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Consumer complaints and reviews

Consumer Complaint ID: CCN01331239

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Internet Services Published date: November 3, 2016 Add to watchlist
  • Country: Pakistan
  • Region: Islamabad
  • City: Golra railway station Islamabad


I'm  facing slow speed internet issue for 2 months or so on 03459411139 in Islamabad, during this period I have complained several times to 345,   Telenor franchises in blue area and F-10 markaz Islamabad. but problem remains the same.

This problem began when I have purchased 4G SIM, my handset (Huawei P8 lite is 4G compatible) after that my entire internet (2G, 3G, 4G) stopped working. I have reset my phone, replaced 4G SIM, complained to 345, complained in  above franchises, restarted several times my phone, checked my SIM in other handsets,  but in vain.SIM doesn't work in other handsets too. The built-in speed indicator shows speed not more than 18 kbps, and 0kbps every time. When I am using Zong, Warid or ufone internet, speed is high but the same doesn't happen in the case of telenor.

My elder brother has the same handset and the same Telenor 4G SIM, there it works but here doesn't. Please resolve my issue. 

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