Pakistan : Standard & Chartered Bank Pakistan - Customer Reviews & Complaints - Standard & Chartered Bank Pakistan - Dispute on Cash Withdrawal - Standard Chartered Bank - WTC Clif Karachi - :Sindh:Pakistan
     Login| Register    Feedback & Support   Blog   Q&A   Search By Id

Australia   Bangladesh   Brazil   Canada   China   Germany   India   Japan   Mexico   New Zealand   Pakistan   Saudi Arabia   Singapore   South Africa   United Arab Emirates   United Kingdom   United-States  
Subscribe to latest post

Standard & Chartered Bank Pakistan - Dispute on Cash Withdrawal - Standard Chartered Bank - WTC Clif Karachi

Mark as spam misclassified duplicated expired offensive

Consumer complaints and reviews

Consumer Complaint ID: CCN01330814

#Company Page
miscellaneous Published date: October 22, 2016 Add to watchlist
  • Country: Pakistan
  • Region: Sindh
  • City: Karachi

Name: Standard & Chartered Bank Pakistan



Dear Authorities,


It is to notify that their is a dispute regarding transaction of PKR 7,000/= between Mrs. Erum Aslam (SCB Account Holder) and the Bank Standard Chartered Bank.


Dispute Case:


Mrs.Erum Aslam tries to withdraw cash from Standard Chartered Bank Ltd. ATM machine installed at Atrium Mall, Saddar, Karachi on 11 Sep 2016 at 12:17 A.M. but transaction declines in first time, She insert card again but the transaction again declines, after which she left the ATM premises.


Customer Details:


Name: Erum Aslam


ATM Card# 4213 1000 7998 1505


Account# 01704200301

Account Holder's Bank & Branch: Standard Chartered Bank Ltd., WTC Clifton Branch, Karachi.

CNIC# 42101-9774763-2

Contact Details: 0311-0012359


Complaint is already launched on helpline as well as dispute form is filled at Standard Chartered Bank Ltd. WTC Clifton Branch & with the Main branch but it's now month passed and dispute is still unresolved.


As per Standard Chartered Bank, the transaction is successful in second attempt. They informed the customer that after some seconds cash is withdraw and someone else passing through collects it and now Standard Chartered is unable to refund the claim amount of PKR 7,000/=.


Mrs. Erum Aslam & her husband both are witnessed that transaction declines in 2nd attempt too, and that is the reason they left after collecting their card back from ATM but Standard Chartered is unable to honor their words as their system shows transaction to be successful.


Further, transaction alert is received at on 11 Sep 2016, 1:33 A.M. although transaction attempt occurs at 12:17 A.M. and customer is then unable to trace or check nearby ATM. Bank should inform the customer on timely basis regarding transactions from their account.


It is requested to inquire the case, that how cash can be withdraw after ATM machine shows a screen of transaction declines. Further, screenshot of ATM will be required that appears that transaction is successful if Standard Chartered persist and rely on their system.


The Customer, Mrs. Erum Aslam is not satisfied with the response of Standard Chartered Bank Ltd. and requires their amount of PKR 7,000/= to be refund as early as possible in their account. 


Furthermore, It is requested to inquire with the Bank if someone else collects cash then he might withdraw his own amount to by using his ATM same time or a day after/before, kindly trace the person through transaction details and launched official complain against him for collecting someone else cash.


For any details required for further clarification regarding dispute, please contact customer (Mrs. Erum Aslam) in morning timings i.e. before 2:00 P.M. as She is unable to receive calls or respond to any messages during her working hours starting from 2:30 P.M to 12:00 A.M, daily. 


Kindly escalated the issue and inquire at priority. Hoping a very positive response and expecting the matter will be resolved within minimum time with reasonable evidences.




Quickly post similar complaint

Result 0 votes | Avg Rating:

Add Comment  

Views: 119    Print


    Leave your comment (spam and offensive messages will be removed)

    Post Complaint


    Photo Proof   (optional)

    Add new photo
    Email Address is kept confidential

    Select Category To Post Complaint

    Business & Finances Buildings & Construction Cars, Parts & Vehicles Education
    Electronics, Appliances, Software Entertainment and Recreation Event Planning & Services Family & Relationships
    Gadgets Government Organizations - NGO Home - Lifestyle Hospital, Insurance, Mediclaim Complaints
    Internet & Website Job & Career Law & Civil Rights Nature & Environment
    News & Media Office Complaints Prostitution & Human trafficking Public Transportation
    Real Estate Sports - Fitness Telecom & Broadband Travels - Holidays
    Unsolicited Phone Calls - Chats Unauthorized charges Others