- Country: Pakistan
- Region: Punjab
Dear Authority, Today, i have visited JS BANK Branch near Ferozpur Rd, Bilal Block, Nishtar Colony, Lahore, Pakistan for the withdraw of some cash through ATM 13:25:40.Let me explain the scenerio which were happened to me. The ATM Shatter was half closed and the ATM door was open. As i have push up the shatter and open the door. The BANK guard came out and stated with a very rude acsent that ATM would be open at 3 pm after juma without any reason.After few mins, i have found the BANK manager number - 0333-4302292 and i have asked him why the ATM is closed. He stated am out of the BANK let me check the status why ATM is closed and asked me to hold on the call.When i said him that am Auditor and working in A.F.FERGUSON & CO. and certainly i know that the ATM Service is meant to be open 24/7. He said me to come inside.After some arguments he told me that we are loading cash in machine thats why shatter is down. He was lying and trying to hide the fact is that they intentionally down the shatter. Dear Authority, let me explain you some rules and regulation that during the loading of cash in machine. The shatter must be fully down and locked inside in order to minimize the chance of any mishap. Whereas the ATM Door was open and shatter was half down.I am not asking to agree with me.. but requesting to watch the CCTV Camera between the time of 13:25:41 - 13:32:41.All the staff were present in the bank. I think customers must be the priority in the service sector. In the end, i request you to penalized this BANK branch manager for this bad deed.